Q: How are GLO staff hired and
approved to transport?
Each staff who is hired completes a nationwide background check, motor
vehicle record and submits individual car insurance. Once all items are
received, staff must undergo a vehicle inspection and through our
transportation and safety training prior to transporting clients. If there are
10 or more points on a driver’s license or a trend in MVR infractions, the staff
will not be permitted to transport clients.
Q: How does insurance policies work with staff
and their vehicles?
A: Colorado’s mandatory Auto Coverage Follows the Car, Not the Driver. Vehicle owners in Colorado are required
to carry liability insurance. Liability insurance covers bodily injury to
another person or property damage to another’s vehicle or property when the
insured is at fault for an accident and follows the minimum coverage requirements.
GoldStar carries additional liability insurance for any costs above and beyond
the insured’s policy so there is never a cost to the family or employee.
Q: Why can’t GLO staff drive my
A: For our
liability coverage, we must follow guidelines of insurance and training
protocols for drivers and approve vehicles used to transport clients. GLO staff
cannot transport in a vehicle we do not have insurance on file as well as
conduct a vehicle inspection to sign off on the safety of the vehicle. This
requires personal information from families and as a general policy, we do not allow
for staff to drive parent and caregiver vehicles.
Q: Why can’t GLO staff transport
A: As our liability insurance covers our employees and clients and is a cost to employees that we cannot impose. Siblings who are not receiving services are not covered through our insurance policy. As a general protocol, transportation of siblings to and from activities and home may cause disruption to time of services and behaviors may arise from disrupted routine.
Q: What is the protocol if there is
an accident during services?
A: In the event of an accident staff are instructed to call 911 first. Maintaining the safety of participants and staff is
number one priority. Call the office manager to provide all necessary
information of incident. Families will be contacted by the administrative team
to discuss the accident once all information is collected and we ensure all
parties involved are safe. Participants will receive medical attention if
suggested by emergency responders. It is not up to the discretion of
staff. Staff must go in the ambulance if
participant is injured. A police report must be made for documentation and
**If the accident
is minor and no injuries occur, you must still request a police report and
families may be contacted to pick up student/participant**
Q: Can I request my student/participant
to be transported individually?
A: Yes, with
any behaviors or triggers surrounding transportation, schedules are arranged to
set up every person for success as much as can be controlled
Q: Who do I contact if I have a concern
A: Your first contact for transportation concerns is Monica Hoffman at email@example.com. She will ensure your questions are answered or are transferred to the appropriate party.
Q: Does GLO have car seats or do I
have to provide my own
A: Parents provide individual car seats or
booster seats specific to their child’s needs. Each staff is trained to install
all 5-point, 3-point and booster seats appropriately prior to transport.
Q: What are the safety requirements
for staff who are transporting
locks are to be on at all times, window locks to be used as necessary, staff
are not permitted to be on their phone or electronic devices while driving, If
calls/texts are necessary, staff are required to pull over in a safe spot to do
so, cars are to be clean and odor free, seatbelts are to be worn at all times and eyes
on the road at all times.
Q: What happens if the person
transporting my child is out for the day?
A: GLO will
work through schedules to identify a staff who is currently or has previously
worked with the student/participant. Parents/caregivers and schools are
notified of the change by the head manager of the program he/she is